Privacy policy

  1. General provisions


1.1. UADBB “OLVIRGA” (hereinafter referred to as “the Company”) respects the right of all its customers (service customers), including the visitors of the Company’s website (hereinafter “the Website”) (hereinafter referred to as “Customers”) to privacy and undertakes to ensure the protection of their personal data and their rights as data subjects.


1.2. This privacy policy governs the main principles and procedures for collecting, processing and storing personal data of the Company’s customers (including Web site visitors).


1.3. By using the Company’s Web site, as well as by subscribing/using the services offered by the Company and providing the Company with your personal data, you agree to this Privacy Policy (except for data processing actions that will require your consent). Customers are deemed to be familiar with the Privacy Policy when signing up on the Website or the Customer System after checking this policy marks a “checkmark” or clicking the “I Accept” button on the top of the page that appears in the Cookie Bar. Your privacy policy can be re-visited at any time on the Site.


1.4. We handle your personal data in 2016. April 27 (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter referred to as the “Regulation”), the Republic of Lithuania Law on the Protection of Personal Data – “ADTAĮ”), the provisions of the Law on Electronic Communications of the Republic of Lithuania (hereinafter referred to as the “ERRA”) and other directly applicable legal acts regulating the protection of personal data, as well as the instructions of the data protection supervisory authorities (in Lithuania – the State Data Protection Inspectorate).



  1. What terms are used?


2.1. Personal data – any information about a natural person identified or identifiable (the data subject); a natural person who can identify himself is a person whose identity can be determined directly or indirectly, in particular, according to the identifier, such as his name, personal identification number, location data, and Internet identifier, or one or more physical, physical, physiological, genetic, mental, economic,

cultural or social identity.


2.2. The data subject – a natural person – is a client of the Company (including Web site visitors) whose personal data is collected by the Company.


2.3. “Data subject consent” means any express, unambiguous, express and unequivocal expression of the will of the duly notified data subject in a statement or unambiguous manner in which he agrees to process the personal data relating to him.



2.4. Data management means any operation or sequence of activities, such as collecting, recording, sorting, organizing, storing, adapting or modifying, extracting, accessing, using, disclosing, transmitting, distributing, or otherwise, by automated or non-automated means with personal data or personal data sets. Making it possible to use them, as well as matching or merging with other data, restriction, deletion or destruction.


2.5. “Data controller” means a natural or legal person, public authority, agency or other entity that processes personal data on behalf of the Data Manager.


2.6. Data controller – UADBB “OLVIRGA” is a company incorporated under the laws of the Republic of Lithuania, code 179419555, registered office at Respublikos g. 4-1, 72255 Taurage, Republic of Lithuania, the data of which are accumulated and stored in the Register of Legal Entities.


2.7. A cookie is a small piece of text information that automatically creates when browsing the Website and are stored on your computer or another terminal device.


2.8. Direct marketing is an activity aimed at offering goods or services by post, telephone or other direct means and/or inquiring their opinions on the products or services provided.


  1. What are your personal data?


3.1. The Company collects and continues to process these personal data you submit yourself by registering and (or) ordering services on the Website or by ordering services in another way: name, surname, personal identification number, address, e-mail. post office

address, telephone number, data related to the provision of services, for example, type of insurance, policy series, number, fee, vehicle number, make, model and other technical parameters, information on the movable and immovable property,

health, service and its order details, account numbers, bank, billing, payment details, consent and disagreement information regarding the processing of personal data for direct marketing purposes, passwords, any other data,

which you submit in addition to your initiative, by registering or ordering, managing the services.


3.2. 3.1. Your personal data stored in the item is stored during the period of the Company (during the provision of the services) and the period of your cooperation and 10 (ten) years from the end of this period.


3.3. The Company collects and continues to process these personal data you provide indirectly by registering and (or) ordering services on the Site, i.e., these data are automatically obtained from the computers you use and (or)

the mobile devices that you connect to the Site: login IP addresses and times, the browser used by the user and its version, the websites that you visited before accessing our Website, usage data, such as data collected using cookies and similar technologies related to with surfing the internet and so on.


3.4. 3.3. Your personal data indicated in the item is stored during the period of the Company (during the provision of services) and your cooperation, and depending on the data, up to one year after the end of this period. This data can be stored longer

time, if there are other legal grounds for such a retention period.


  1. For what purposes do we handle your personal data?


4.1. The Company manages the above personal data for the following data processing purposes: for the processing and administration of the service purchase (order), for identification of the Company’s customers in the Company’s information systems, registering on the Website and logging in to your account, handling the accounting documents related to the service, contacting you with contractual obligations for direct marketing purposes (with the prior consent of the data subjects).



  1. How do you process your personal data?


5.1. We ensure that your personal data will be: processed in a lawful, fair and transparent manner, collected for specified, clearly defined and legitimate purposes, and will continue to be dealt with in a way incompatible with those purposes, adequate, appropriate and necessary only for the purposes for which they are processed. (the principle of data reduction), accurate and, if necessary, updated (applicable to the policy of accuracy), shall be managed in such a way that appropriate technical and organizational measures ensure the proper security of personal data, including protection against Unauthorized Data Processing or Unauthorized Data Processing and Unintentional loss, destruction or damage (apply the principles of integrity and confidentiality).

  1. What rights do you have for the data subject?


6.1. You have the rights of the data subjects below, which we will implement, upon receipt of your request (by e-mail, by mail, at the address Respublikos g.4-1, 72255 Tauragė) and after you have duly confirmed your identity: get acquainted with your personal data and how they are processed, request that you correct the inaccurate personal data relating to you, and also require that your incomplete personal data be supplemented, require the Company to delete personal data relating to you if:


  1. they are no longer needed to achieve the purposes for which they were collected or otherwise processed,


  1. You cancel the consent, and there is no other legal basis for your personal data


  1. personal data was processed illegally,


d other grounds set out in the Regulation;


Require that the Company restrict your personal data processing, receive personal data relating to you, which you submitted to the Company in a systematic, commonly used and computer-readable format (You also have the right to request

Companies transfer your personal data to another data controller) to disagree with the processing of personal data relating to you (e.g., on direct marketing or otherwise).


6.2. We inform you that, considering that your rights as data subjects are violated, you can file a complaint with the State Data Protection Inspectorate. More information about the State Data Protection Inspectorate and complaints can be found here:


  1. How do I process personal data for direct marketing?


7.1. Only with your prior consent and following the ERRA, ADTAI and the provisions of the Regulation, we will send you Company Newsletters by e-mail. Mail and phone messages about services and/or call us for the quality of existing services.


7.2. We process the following personal data for your direct marketing purposes: name, email, and phone number.


7.3. Your personal data for direct marketing purposes is retained until your refusal to receive direct marketing communications is submitted.


  1. Who do we provide to your personal data?


8.1. The Company’s employees have access to your personal data only if it is necessary to fulfill their duties and only with the employee’s obligation to comply with the confidentiality requirement. Employees of the Company shall transfer personal data to insurance companies when preparing an insurance offer, an insurance contract and performing or administering insurance contracts.


8.2. The Company may provide your personal data: to processors who provide services to the Company and process your personal data on behalf of the Company and to the Company or your benefit, law enforcement authorities, when it has a legal basis, to other third parties with your consent.


8.3. We only use those processors who ensure that the appropriate technical and organizational measures are implemented in such a way that the data processing complies with the requirements of the Regulation and will ensure the protection of your rights as data subjects.


8.4. Please note that the above processors have the right to process your personal data only according to our instructions.


8.5. The Data Handler cannot use another data processor without the prior written permission of the Company (controller) of a specific or general written record.


8.6. Your personal data may also be provided in response to official requests from the state authorities and the court, but only after verifying the legality of these claims.


8.7. Your personal data concerning the provision of relevant services (for example, the preparation of offers for products registered in other countries by Insurance Companies, etc.) may be provided to other countries (including third countries), but only with your consent.


  1. What links do we provide on the website?


9.1. The site will include links to third-party websites (e.g.,, legal acts, as well as links to social networks (the ability to share content on Facebook and LinkedIn social networks, Instagram also

YouTube) It should be noted that third-party sites whose links are posted on the Site are subject to the privacy policies of these websites and the Company is not responsible for the content of the information provided by these websites, their activities , and their privacy policies.




UADB Olvirga ( referred to as “the Company” or “we”) undertakes to ensure the security of your personal information and the protection of the rights of the site visitors (“Visitors”) through using our website (hereinafter – “Website”) and its contents.


When you visit the Website, the Company or Company-authorized service providers use various technologies for data retention to make the use of the Website safer and the services offered are more relevant.


This cookie policy is designed to allow Visitors to learn more about the technologies used on the site and how the Company uses them.




We use cookies on our site. They allow you to tailor the Site to your needs, as well as facilitate the browsing and use of our Web site.


Cookies – What is it?


Cookies are small text files (up to several KB) that your web browser visits and uses on our Web site, clicking on the recommended link, contacting the customer service department through the program, or viewing YouTube video content on your computer, tablet or smartphone. They allow the Website to store data such as:

– login details (the IP address of the connecting device, the time of connection, the city from which the connection is made);

– browser type;

– demographic data (age group, gender);

– Data on how you browse the Site (in which sections you visit, which products you are interested in).


Goals for using cookies


Cookies are aimed at:


– to ensure efficient and safe operation of the site; we use cookies to maintain our security features that help detect and detect malformed behavior on our Site;

– improve the functioning of the site; By monitoring the use of cookies, we can improve the functioning of the Website and electronic services, develop existing services, and improve functionality; to analyze the operation when you visit our site from other sites, other devices or devices;

– Recognize the returning Site Visitors; they help to show relevant information to visitors; It also helps to avoid re-registration and questionnaires for regular Visitors;

– Analyze your habits to make the site more comfortable, efficient and tailor-made to meet your needs and expectations, for example, ensuring that you can easily find everything you are looking for;

– measure the information and data flows sent to our website; we use cookies for statistical data on the number of visitors who visit the site and for the use of electronic services to accumulate;

– targeted marketing, advertising; Using cookies, we can collect information to provide advertisements or content for a certain browser by creating different target groups; we may use cookies in order to display suitable advertising both on our Site and beyond.



  1. Cookies used in website


Each time you visit our Site, you can create long-term cookies that remain on your computer after your check-out and will be used by you once again on our Site; they are valid and not deleted after you finish browsing the Site and/or short-term (session) type cookies that expire and are deleted after you have finished browsing the Web site.


All of our cookies can only be used with your prior consent. You can express your consent by clicking on the “I Accept” button on the top of the page in the cookie bar.


We draw your attention to the fact that the necessary cookies and analytical cookies are a condition for using Svetaine. If you opt out of these cookies, we can not be sure how and when our Site will work.


Below is a list of the main cookies used by the Website, based on their types, data collected, and period of validity.


2.1. Company’s cookies


Required cookies


These cookies on the Site are indispensable for you to browse and use the features of the Website, for example, to remember the information entered in the forms during the session, to access the protected sites of our Site. In addition to these cookies, it would not be possible to provide certain Web services and would not work as smoothly as it should.


Functional cookies


By using these cookies, Visitors can avoid changing the settings each time they visit the Website. These cookies help you remember your choices and settings (for example, your language or time zone). With the help of these cookies, visitors avoid changing the settings each time they visit the Web site. Functional cookies also remember your changes, as well as in other cases, for example, when you leave a comment on a web page. Functional cookies do not track your actions on other sites.


Analytical cookies


Analytical cookies show us if the Visitor has already visited the Site. These anonymous cookies help us track the number of users and their periodicity. These cookies collect information about the use of the site and help improve the functioning of the site. For example, analytical cookies can show which pages are visited most often, help to record mistakes in the site, and so on.


Promotional, Target Marketing Cookies


These cookies allow us to capture your visit to our site, the pages you visited before, and the links you followed. Then, we’ll use this information to show that the ad that appears will be in your interests. Promotional and Target Marketing cookies let us know if you’ve already seen a particular advertisement or a specific type of ad, and how long it’s been since you saw it. We can use cookie set by another person to give you more targeted advertising. They are also used to see certain ads for a limited number of times and to help measure the effectiveness of your ad.



Information on the cookies used by the Website, their purpose, validity, and data used are provided below:

Cookie Name Description / Type Creation Date Expiry Time Used data

Session The standard cookie is used to support the user session. Required cookie Login to the site at the time Until the closing of the website window Unique identifier


2.2. Third-party cookies


Third-party promotional cookies – Some of the ads that you see on the Site are posted by other traders. Some of these entities use their own cookies to analyze how many people saw a particular ad or how many people saw it more than once. Such cookies companies use their policies, and we have no influence on the creation or storage of such cookies. We encourage you to take a look at the privacy or cookie policies of these companies, which are posted on their web pages.


Other third-party cookies – On some pages on the Site, other entities (such as social network managers) can also use their own anonymous cookies to tailor their applications or applications to your needs.


Due to the specificity of the cookie operation, our site does not have access to the information that is transmitted to these cookies, just like other entities do not have access to the information collected by our cookies.


The most important third-party cookies are used on the Website:


Functional cookies:

  • Youtube
  • Facebook


  • “tawkUUID” – the cookie is used for the details of the chat program




Analytical cookies:

  • Google Analytics


We use Google Inc. a web analytics service provided by Google Analytics. The information collected by Google Analytics is transmitted and stored by Google. Google may transfer information collected by Google Analytics to third parties as required by law or when third parties handle information on behalf of Google.

We advise you to consult Google’s privacy and cookie policy separately.


Target, promotional cookies:

  • Adwords retargeting
  • Facebook retargeting


How are cookies used for promotional purposes?


Cookies and other advertising technology, such as pixels and tags, help us to deliver the right ads more effectively. They also help us provide research and reporting to our advertisers, understand and refine our services, and know when the content has been shown to you.





Most web browsers are set to accept cookies automatically. Visitors can block or delete their cookies and similar unique identifiers at their discretion if their browsers or device settings allow them.


However, we draw your attention to the fact that the necessary cookies and analytical cookies are a precondition for using Svetaine. If you opt out of these cookies, we can not be sure how and when our Site will work.


You can request that we erase all data collected and processed by you through the help of cookies by emailing Such data will be erased no later than 30 days after the request by the indicated e-mail.


You can control the use of other cookies by changing your browser settings. For more information on how to remove cookies as well as other useful information related to the use of cookies, visit


However, if you refuse or block cookies or other similar technologies, some of the features on the Site may not be available to you, or they may not work as smoothly as possible.




The Company may update this cookie policy. The company will inform Visitors about updates by providing a new version of the cookie policy on the site. For this reason, we recommend that you periodically visit our Web site, where you will always find the latest version of this cookie policy.


This cookie policy applies since it was published on the Website.


Information for the client (the Policyholder, the Insured and/or the Beneficiary)


UADBB Olvirga (hereinafter referred to as “Olvirga”), legal entity code 179419555, registered office and address of the address Respublikos g. 4-1, Tauragė LT72255, is registered in the Register of Legal Entities of the Republic of Lithuania, and the Registrar is the State Enterprise Center of Registers. Information about it is published and can be checked on the website of the State Enterprise Center of Registers


2004-12-21 Olvirga received a license for the activities of insurance broker company No. 000059. This license meets the requirements of European Union Directive 2002/92 / EC of 2002-12. The list of insurance broker companies is published on the website of the Bank of Lithuania


The authorized capital of Olvirga meets the requirements of the legal acts of the Republic of Lithuania. None of Olvirga shares or other equity is owned by any of the insurance companies or insurance companies of the parent company. No parent company of any insurance company or insurance company has any form of management for Olvirga. Olvirga does not hold any shares or other equity of an insurance company and/or affects its direct or indirect management. Olvirga prohibits its professional civil liability in accordance with the requirements of the Republic of Lithuania and the European Union. Olvirga Professional Liability Insurance is insured by LLOYD’S Insurance Company with contact details: ANV Global Services Ltd, 9th floor, 08005 Barcelona, Spain, email: You can apply for out-of-court indemnity for Olvirga as an insurance brokerage firm directly to the designated insurance company.



When consulting you, Olvirga acts as an independent insurance intermediary able to carry out insurance mediation activities on behalf of the client (insured, insured, beneficiary or injured the third party) and on behalf of the insurance company (insurer). Nevertheless, Olvirga works in all cases exclusively in the interests of the client (insured, insured, beneficiary or injured the third party). We kindly give you names and other information about the insurance companies (insurers) you are cooperating with, or we can co-operate with.


Disputes and claims arising out of or in connection with the insurance contract are settled out of court in negotiations with the insurance company ( the insurer ) unless otherwise specified in the insurance contract. If you believe that Olvirga has violated your rights or legitimate interests arising from contracts or relationships related to them, and you intend to dispute the dispute

Before you can contact the Bank of Lithuania, you must first contact Olvirga in writing, indicate the circumstances of the dispute and your claim. You can contact personally by going to any department in Olvirga, by sending information on disputes at Respublikos g. 4-1, Taurage, LT72255 or e-mail. mail

Complaint handling:


The complaint shall be processed within 14 calendar days from the receipt of the complaint, in exceptional cases, the time limit for consideration may be extended. The examination is free.


If you (the policyholder, the insured, the beneficiary or the injured third person) are a consumer (that is, a natural person whose personal (non-related business or professional activity), the insurance service covers family or household needs) and Olvirga does not meet your requirements in accordance with the complaint or partially satisfies you, you have the right to apply to the Bank of Lithuania in an out-of-court procedure (Žirmūnų St. 151, 09128 Vilnius, regarding the settlement of the dispute settlement of the Law on the Bank of Lithuania of the Republic of Lithuania and the Consumer and Financial Market participants approved by the Board of the Bank of Lithuania procedure for out-of-court dispute resolution in accordance with the procedure established by the Rules of the Bank of Lithuania.


Also, complaints against Oliver can be submitted to the Insurance Brokers Chamber (Vytenio St. 6, 03113 Vilnius, in an out-of-court procedure. If Olvirga does not meet or partially complies with your claim, you also have the right to go to court in accordance with the law.


Your personal data is processed for insurance mediation. Olivers may file personal data under the procedure established by the Republic of Lithuania or the European Union legal acts for insurance or insurance mediation activities, the Financial Crime Investigation Service, the State Tax Inspectorate of the Republic of Lithuania under the Ministry of Finance, the Bank of Lithuania Supervisory Authority, the Lithuanian Vehicle Insurers Bureau, the State Enterprise REGITRA, State Enterprise Center of Registers.


Your personal data and special personal data may be collected from personal data sources such as insured persons, policyholders, beneficiaries, companies operating in the Republic of Lithuania or the European Union legal acts, insurance companies or insurance intermediaries, the Population Registration Office, the Lithuanian Vehicle Insurers Bureau, State Enterprise REGITRA, State Enterprise Center of Registers.


You have the right to get acquainted with your personal data, to request the correction of your incorrect, incomplete, inaccurate personal data and to request the destruction of personal data or suspension of processing of your personal data by submitting a written request. You are also entitled to receive information:

  • from which sources and what personal data he collected;
  • the purpose for which personal data is processed;
  • which data recipients are provided with personal data and provided within the last one year before the date of the request.


You can apply for personal data processing on a personal basis to any department in Olvirga and provide Olvirga with a staff member’s identity document or e-mail. mail in accordance with the procedure established by legal acts by electronic means of communication that allows a person to be properly identified, having confirmed his identity. The application must contain the name, contact details, the personal identification number of the person and the request. Olvirga provides personal data to the data subject free of charge.


You have the right to submit a disagreement on the processing of personal data. If your disapproval is legally justified, Olvirba terminates the processing of personal data for free. In case you refuse to provide personal data necessary for starting and/or executing business relations or submitting a statement of disagreement with regard to the processing of personal data, Olvirga may refuse to enter into business relations or apply to the insurance company (s) for termination of the insurance contract and to terminate with you other transactions or business relationships if they were started.


Olvirga draws your attention and strongly encourages you to read in detail the insurance rules of the proposed insurance products or to request the insurance broker serving you to provide more detailed information on this matter. If the Policyholder violates the terms of the insurance contract, the insurer has the right to consider the insurance contract to be terminated in the legal acts and in the insurance contract (in particular – in the insurance rules), to suspend the insurance coverage,

to propose to change the insurance contract, to terminate the insurance contract before the deadline, to demand the invalidation of the insurance contract, to refuse to pay the insurance benefit or to reduce it and / or to apply other measures provided for in the insurance contract. In addition, we note that possible increases in insurance risk are also provided for in the insurance contract (in particular, the insurance rules).

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